Lesson 1 – How to be a Great Manager through Strong Leadership
Effective leaders are virtually idolized by the people they lead. Part of it is because of their unique personal skills, however, the leaders who are willing to take the heat, accept risks, and make decisions under fire makes people want to follow them. Their courage, intelligence, and decisiveness impress people and inspire confidence.
In this Lesson, leadership skills, which are essential to great management, will be discussed through some invaluable tips, tricks, and secrets to success.
Lesson 2 – How to Manage and Organize your Department to Meet the Goals
In order to accomplish the goals desired, you will need to have a good strategic and tactical plan. You will need a basic roadmap on where you are now, and where you are going.
In this Lesson we will look at a model using management examples of a Customer Service/Support Manager that can help you fully understand and improve your organization, and ways to set up your department to its optimum performance to be able to meet any goals or objectives.
Lesson 3 – How to Manage your Employees & Build a Strong Team
Great managers need to make people function in a collaborative fashion. This can be quite a challenge when you have so many different personalities to manage. You need to mold them to think as a team. Your employees will recognize your managerial and leadership capabilities and you will be respected.
In this Lesson you'll have the necessary tools to build strong and motivated individuals, who will in turn work as a great team.
The most important aspect when looking to hire someone is to try to recruit people who will thrive under your management approach. So when it comes to hiring someone new, you get a chance to make a fresh start and hire nothing but the best.
This Lesson will show you valuable information and ideas to use during the interview and hiring stage. There will also be some ideas and ways keep them in your company for a long time.
Lesson 5 – How to Deal with Conflict, Problems, Difficult Employees & Firing
Just when you think everything is going along smoothly and under control, the inevitable conflicts, disagreements, and differences of opinion start to escalate, and harmony within the team is disrupted. You sometimes need to be a counselor or mediator. In some cases it’s time to fire the individual.
This Lesson will deal with all of these issues and more...
Lesson 6 – How to Delegate, Manage your Time, Solve Problems & Make the Right Decisions
Managers usually have to juggle many tasks, projects, and meetings daily. If you try to take on every project yourself, you will most likely end up missing deadlines and ineffectively prioritizing. You need to multitask. This is why delegating is one of the most important aspects of being a successful manager.
This Lesson will cover how to effectively delegate, focus on how to multi-task, manage your time, and making the right decisions to solve the problems, all the while keeping your stress levels down.
Lesson 7 – How to Get your Point Across through the Art of Business Communications
You need to be able to clearly communicate all of the goals, plans and changes. Communication may be the single most important skill of a manager. You can't be a good leader if you can't communicate your vision.
This Lesson will cover ways to effectively communicate including business writing, communicating verbally, handling meetings, giving presentations, and dealing with change.
Lesson 8 – Business Basics Part I – Business Types, Ethics& Law, Economics, Finance & Accounting
You should know how to interact and understand the functions of each department within a business organization. By understanding the basic financial terms, economics, legal, ethics, sales figures, marketing strategies and operating functions, you will feel confident and not blinded by science when you are in management meetings.
In this Lesson we will be reviewing the different types of business along with an overview of ethics, economics, finance, accounting, budgets, and legal.
Lesson 9 - Business Basics Part II – Operations Management, Customer Service, IS & HR
Operations Management has a wide scope of responsibility. It is the area of business that is concerned with the production of goods and services, but also involves the responsibility of ensuring that business operations are efficient and effective.
This Lesson will give an overview of the basic functions within operations management along with a brief overview of Information Systems (or IS), disaster planning, customer service and technical support management.
Lesson 10 – Business Basics Part III – Marketing & Sales
A company must sell its products or services in order to pay the bills and earn a profit. R&D (Research and Development) first develops the product or creates a service, marketing then lets individuals or organizations know the company exists and what they are all about, and finally sales does the selling that brings in the money.
In this Lesson we will go over the basic concepts of marketing and sales. This will include market strategies, market research, the 4 P’s and 5 C's of marketing, sales tactics and type of sales.
Master Business Management Certificate: If desired, you have the option to receive a Master Certificate in Business Management. This management certification is not only ideal for framing, but will also be an extremely valuable addition to your resume portfolio.
Also offered are individualized Master Certifications based on each lesson, a Master Certificate in Supervisory Management based on lessons 1, 3, 5 and 7, and a Master Certificate in Fundamental Core Management based on lessons 1 through 7.
Slideshow Presentation - Management Course Lesson Overview and Interactive Quizzes: At the end of each lesson, you will be able to see a lesson review in a slideshow presentation and a basic summary. You will be viewing short and to the point facts which helps inspire and creates a better flow. There will also be interactive online flash quizzes which are not only informative, but also make the management and leadership training a little more fun and exciting. This also helps greatly when taking the Exam(s) for any of the optional "Master Certificates in Management"
Example Templates you can download: Ready to use course examples that every manager can use consisting of Spreadsheets (for tracking important data), Documents (for processes and procedures) and PowerPoint's (for meeting presentations). These Business Templates are great Business Management tools!
The text of these materials, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storing in an informational retrieval system or otherwise, except for students own personal use.
Master Class Management's free online management course and leadership skills training will teach you management skills, leadership styles, and the fundamentals of a mini-MBA business management certification program. It's the perfect management training solution for new and first time managers, professional and experienced managers, and provides the tools needed to become a great leader.
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"Master Certificate in Business Management" (which includes a "Certification Reference Letter") through this full Business Management 10 lesson course.
"Master Certificate in Essential Management" (which includes a Certification Reference Letter) based on lessons 1 through 7 which covers the management fundamentals and management essentials needed to be a great manager and leader.
"Master Certificate in Supervisory Management" (which includes a Certification Reference Letter) based on lessons 1, 3, 5 and 7.
"Master Certificate(s) in Management" based on each individual lesson within the course.
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