Managing a department that is successful in meeting its goals is the goal of every manager. You want a solid organization that knows the goals and runs like a well-oiled machine. Everyone should be on the same wavelength with the same unified vision and shared core values. By following the right steps, you can be sure you have covered every angle to achieve success in meeting the department’s goals and objectives.
To begin with, you need to fully understand what is expected of you as manager. You need to know what products and/or services you are supporting, what the goals and objectives are of the company, and what the goals and objectives are of your department. Once all of that has been determined, you can start on creating a well organized, planned out, fully trained and controlled department.
Here are the 10 steps to plan and build your department to its optimum to meet the goals:
Step 1 - Determine your part in the company’s goals and objectives
Step 2 - Absolutely know what’s expected of you as manager
Step 3 - Fully know the company's products, services, and systems used to support them
Step 4 - Establish goals and objectives for your department
Step 5 - Strategize, plan and structure to meet the objective
Step 6 - Get the right people you need to meet the objective
Step 7 - Get the right materials to get the job done right
Step 8 - Get your staff all of the training it needs
Step 9 - Organize it all to put the plan into effect
Step 10 - Monitor and control it all to keep it running smoothly
Each one of these 10 steps will be discussed in the following segments. There will also be examples used from the point of view of a customer service/technical support manager.