writing is an essential part of management.You will be creating processes and procedures as well as
constantly creating and responding to e-mail.When it is an informal subject, most likely through e-mail,
write like you are talking to the person.When it is a formal subject, like an important process, keep it
formal.A good idea is to have
someone who you trust and understands the tasks at hand to review the
process before you send it out to everyone.Know what type of
information you will convey, think about what you want them to
hear, what you are going to say, who will be the recipients of the
information, create the written form of communication, and finally
proofread and edit before you send it out.
The way you verbally communicate with
your employees, co-managers, your boss, upper-management and customers,
can make you or break you.This
goes for face-to-face meetings, phone calls, and even hallway chats.How you handle yourself during these
types of conversations is how you are looked at as a manager and
leader.Being easily accessible
and willing to talk to your employees about subjects related to work and
home, with professionalism and compassion, is key.
Part of being a manager is holding and
participating in meetings.This is
the best way you can get your point across and share visions and
goals.You need to be fully
prepared, or else it can be a waste of time.It is also important to determine if a meeting is really
necessary.Sometimes a quick memo
or conference call could suffice.Keep the meeting interesting and make sure you get them to listen
to you.It is suggested that you
have daily or weekly meetings with key staff members, and weekly or
monthly meetings with your whole staff.Try not to go over the scheduled time and stick to the agenda.
When giving presentations, you are
presenting yourself as well as the subject at hand.Even though you might know what you are
talking about, the impression and perception you leave with a poor
presentation will question your managerial capabilities.Successful presenters are fully
prepared and rehearse the main topics, but not word-for-word.Create the right flow, know how much
time you have, and know when to end.Knowing PowerPoint and how to use a projector is strongly
is inevitable, and the sooner you can accept and embrace the change, the
sooner your employees will as well.People resist change because they do not know, or have a lack of
knowledge, on what’s coming ahead.If you have constant clear communication throughout the change
process, you will relieve any anxiety amongst your employees. Know the times when you should talk to
them verbally, in writing, or both.Also know when to talk to them as a group, individually, or both.
LESSON 7 - HOW TO GET YOUR POINT ACROSS THROUGH THE ART OF BUSINESS COMMUNICATION
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