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MASTER CLASS MANAGEMENT & LEADERSHIP TRAINING
Course Introduction - Management Skills & Leadership Development

Lesson 1 – How to be a Great Manager through Strong Leadership

Introduction: Those who succeed in Management are Great Leaders
Five key points to Strong Leadership (thus a Great Manager)
Great Leaders are never 100% satisfied and know how to find the balance
101 Tips, Tricks & Secrets to Success in Leadership and Management
Employee Interaction – Tips 1 through 27
Professional Advice – Tips 28 through 53
Personal Advice – Tips 54 through 81
Words of Wisdom - Tips 82 through 101
A short story about Leadership
Leadership Management Presentation
Lesson 1 Quiz

Lesson 2 – How to Manage and Organize your Department to Meet the Goals

Introduction:  Managers need to plan and guide the work for their employees
Great Manager Tool - The 7-S Model and how it can help improve your organization
Manage your Department to its Optimum in 10 steps
1 – Determine your part in the company's goals and objectives
2 – Absolutely know what's expected of you as manager
3 – Fully know the company's products, services and the systems
4 – Establish goals and objectives for your department
5 – Strategize, plan and structure to meet the objective
6 – Get the right people you need to meet the objective
7 – Get the right materials to get the job done right
8 – Get your staff all of the training it needs
9 – Organize it all to put the plan into effect
10 – Monitor and control it all to keep it running smoothly
A short story about structuring a department
Business Management Presentation
Lesson 2 Quiz

Lesson 3: How to Manage your Employees & Build a Strong Team

Introduction:  Get the most out of your employees including working as a team
Shape the individual and build the team in 5 steps
1 - Create and Develop a strong team - expectations
2 - Motivate Professionally and with respect
3 - Recognize and Praise great work
4 - Evaluate and Appraise employee performance
5 - Compensate and Reward a job well done
Managing Different Personalities
A short story about building a strong team
Team Building Presentation
Lesson 3 Quiz

Lesson 4 – How to Hire & Retain the Right People

Introduction: The goal is to hire and keep the best people
First off, do you really need to hire someone?
Creating the right job description to find the right person
How to find the right person
What to look for in an interviewee
Job interview questions to ask
Questions you should not ask
Checking their references
How much should you pay?
Making the final offer
Employee on-boarding and orientation process
Employee Retention
A short story about hiring and keeping employees
Hiring Presentation
Lesson 4 Quiz

Lesson 5 – How to Deal with Conflict, Problems, Difficult Employees & Firing

Introduction: The toughest part of the job…
Dealing with Conflict
Dealing with Violence, Bullying and Anger in the Workplace
Dealing with Difficult Employees
Dealing with Poor Job Performance-Required Expectations
Dealing with Attendance issues
Dealing with Firing or Laying off an Employee
A short story about conflict in the workplace
Management Skills Presentation
Lesson 5 Quiz

Lesson 6 – How to Delegate, Manage your Time, Solve Problems & Make the Right Decisions

Introduction:  Know how to get it all done with the least amount of stress
How to Delegate Confidently
How to Multitask and Prioritize
Keeping Stress under control
Time Management
Problem Solving and Decision Making
A short story about delegating
Management Concepts Presentation
Lesson 6 Quiz

Lesson 7 – How to Get your Point Across through the Art of Business Communications

Introduction:  Getting your point across clearly and concisely
Business Writing
Communicating Verbally
Holding a Meeting
Participating in a Meeting
Preparing & Delivering a Presentation
Communicating Change to your Employees
A short story about giving a presentation
Management Training Presentation
Lesson 7 Quiz

Lesson 8 – Business Basics Part I – Business Types, Ethics& Law, Economics, Finance & Accounting

Introduction:  How the money and the business flows…
Business Types
Business Ethics & Law
Basic Economics overview
Corporate Finance Overview
Financial Accounting and Managerial Accounting
Financial Statements: The Balance Sheet
Financial Statements: The Income Statement
Financial Analysis Tools - Ratios
What is the Cash Flow Statement?
Accounting and the Accountant
Accounting for Inventory
Setting up a budget for your department
Business Basics Part I Presentation
Lesson 8 Quiz

Lesson 9 - Business Basics Part II – Operations Management, Customer Service, IS & HR

Introduction: The engines of the organization
The day-to-day running of a company
Basic Decision Making Tools
Quality Management
Supply Chain Management (SCM)
Inventory Management
Disaster Planning and Recovery
Customer Service – Customer Care and Technical Support
IS and IT – Information Systems and Information Technology
HR – Human Resources
Business Basics Part II Presentation
Lesson 9 Quiz

Lesson 10 – Business Basics Part III – Marketing & Sales

Introduction: Create it, Get the word out, and Sell it
What is a Market and the Marketing Department?
What are the Five Marketing Philosophies?
Market Research
Analyzing you Customers and Competitive Market Strategies
Market Segments and Targeting your Market
The Marketing Mix or “The 4 P’s of Marketing”
Product
Price
Place (Distribution)
Promotion
People, Process, and Physical Evidence (Packaging)
Positioning the Product
Market Opportunities
The 5 C’s and Strategic Marketing Basics
Creating a Marketing Plan
Marketing vs. Sales
Sales Types, Process, Tactics and Growth
The Sales Force – Size, Organizing, Training and Motivating
Customer Relationship Management or CRM
Business Basics Part III Presentation
Lesson 10 Quiz
  
Management Skills Course Conclusion
 
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