How to deal with Conflict and Difficult Employees - Free Management Training Course

LESSON 5 - HOW TO DEAL WITH CONFLICT, PROBLEMS, DIFFICULT EMPLOYEES & FIRING

Introduction: The toughest part of the job…

You, as manager, need to do your best to make sure your department is running like a well oiled “team-machine” as discussed in lesson 3. However, just when you think everything is going along smoothly and under control, the inevitable conflicts, disagreements, and differences of opinion start to escalate, and harmony within the team is disrupted. There might be legal consequences in certain situations. In some cases it’s time to fire the individual.

Your job as manager goes beyond just making sure you hit the numbers. You sometimes need to be a counselor or mediator. In most cases, using good old common sense will get you through the issue at hand. You should be the first line of defense, as you might be able to handle the situation by just listening and showing some compassion. You should, however, never be afraid to ask for HR’s help whenever needed. This lesson will deal with all of these issues and more.

The text of these materials, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storing in an informational retrieval system or otherwise, except for students own personal use. The author does specifically disclaim any responsibility for any liability, loss, or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this course.

If desired, click to hear computerized text-to-speech.

This course is also available in book format.

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