Before anyone can do anything, they
need to know how to do it.When
surveying employees for what they would like and need, training is the most
requested item, besides of course, more money.Everyone wants to be trained whether they are new and just starting, or
are a seasoned pro who wants to get even better.Proper training and support for all levels of work produce better
and more productive employees.You will
find that the cost of training is met quickly with lower turnover and higher
productivity.You should periodically
ask each employee, while you make your rounds, on what training they would like
You want training done by experts who
understands, and can clearly explain, the subject matter.This could be someone in your department or
an outside resource.The point is to
truly make the training count.It is a
total waste of time if you train just for trainings sake.No one will get anything from it.It might not even apply to the real training
need.Training needs to relate to what
your employees do on the job.
Here are 20 training ideas that could
pertain to your department:
one of your most knowledgeable employees to develop a training process and
procedure manual.You would want
to document everything from beginning to end.Using customer service as an example, it would start off
with how to answer a call and exactly what to say, how and what
information should be documented into the order or ticketing system, how
to look up all pricing and billing info, etc.This should be printed and put into a binder.You should also meet with your staff
and go through the manual to make sure everyone fully understands the
process, flow charts, etc.Whenever there are any major updates, make sure you modify the
process.If it starts to become
outdated, no one will use it when new products are released or procedures
weekly training sessions for the supervisor or lead to go over training
issues that popped up during the week with their staff.For example, people might be using the
wrong codes, there is not enough documentation in the trouble case, orders
are incorrect, etc.
online training programs such as technical schools that your staff can
take.Put aside some time during
the day or even pay overtime for after hours study at home.
“Lunch and Learn.”Provide lunch
for the staff in a training or conference room, and train while they are
eating.It’s a win/win situation
as the employee gets a free lunch and you get the opportunity to go over
some training issues that does not interfere with their normal work
schedule.This is also
motivational and helps in team building.Make sure to clear this with HR to make sure there are no labor
webinar or workshop that specializes in the subject matter.It can be viewed either in house or at
a yearly retreat type of event.
find someone who can benefit from some one-on-one mentoring.A gesture like this goes a long way not
to mention builds morale and shows leadership.
Take the time to get with your staff to
discuss the optimal training they would like to receive.What might look good to you is not
really what they need or want to learn.Take a poll by having them list the top 5 training needs in a
secret ballot due to some individuals might be too embarrassed to publicly
state the training they need.Gather the information and find the main trend.If the majority requests the same
training need, you can start setting up the training process right
away.If there are a few different
ideas, you can either set up a few different training sessions, or gather
your staff together to discuss all possible options.
If it is
within the budget, offer a company paid tuition to a local college.This is a huge motivational and
retaining tool to use.
Try to relate the training to something
they already know and are confident doing.It is easier to learn something new when you can relate it
to what you already know.
Training should be as visual as possible
with true hands on participation.They need to actually perform the tasks they are being taught.
Make sure your boss or upper management
shows their excitement towards this training amongst your employees.This will generate more enthusiasm and
Make sure they are motivated and want to
learn.They should feel a sense of
excitement about enhancing their career by becoming more
knowledgeable.The more motivated
they are, the more they will want to learn.
Keep the training area away from any
office or factory related noise and commotion.They need to be 100% focused with no distractions.This also includes turning off cell
phones and not checking e-mail from their laptops.
Make sure you take a quick break after
each main subject.Each subject
should be no more than 1 to 2 hours.Too much information all at once is too much to take in.
It is ok to do repetitive training if it
is needed.The more your employees
see, hear and do something, the better they will be able to remember it.
If anyone cannot make the training, ask
one of the employees who took the training to train other employees with
the information learned.This
could be thought of as “train the trainer.”
During the training seminar, make sure to
discuss how the material being taught applies to real life scenarios.If there are good examples to use, this
would be a great time to discuss.
If you cannot set up a training course or
provide online training, you can always purchase business books for the
employees.Ask them to read it
during slow times at work or at home.You might even want to start up a book club to meet once a week so
that the employees can discuss facts with one another.
Set up a
buddy system.Pair up a seasoned
knowledgeable employee with a less experienced employee. This would
improve skills and build confidence.This also builds a strong work ethic, morale, and loyalty within
the team.Just make sure the
knowledgeable employee adheres to these rules:
the less experienced employee at ease by not showing off and is humble
with stories about when they first started out.
what the person knows or does not know about the training subject.Nothing should be assumed, as the
person might be afraid to ask any questions.Don’t blind the person with science by using acronyms or
terms they do not understand.
the main objectives and goals including how their job relates to the big
and creates excitement.This is a
time for positive interaction, not negative opinion.
goes over the workflow both visually and in theory.Have the less experienced person repeat
it back until fully understood.
sure the less experienced person performs the tasks. The main goal is to
fully understand the processes, procedures and expectations.Total quality is always imperative and
is absolutely key to the persons and company’s success.
up a post meeting, and if necessary another training session, to make
sure all is good.
20.Training is an ongoing commitment you need to
make to your team.You need to always
keep on top of any training needs.Always remember, “The more you train, the more they retain.”
LESSON 2 - HOW TO MANAGE AND ORGANIZE YOUR DEPARTMENT TO MEET THE GOALS
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